Return & Refund Policy

Effective Date: July 29, 2026

Thank you for shopping at grocerybag.shop. We are committed to providing high-quality Mix Cotton Cloth Grocery Bags. Please read this Return & Refund Policy carefully before placing your order.

By placing an order on our website, you agree to the terms of this policy.

1. Business Information

Website Name: grocerybag.shop

Website URL: https://grocerybag.shop

Business Name: Grocery Mix Cotton Cloth Bag

Owner: Gausul Azam

Email: gausul216@gmail.com

Phone / WhatsApp: +91 6307416746

Business Address:

Sitkahan, Tanda,

Ambedkar Nagar,

Uttar Pradesh,

India

2. Important Delivery Notice

Please open your parcel immediately in the presence of the delivery person before accepting the delivery.

We strongly request every customer to carefully inspect the package and product before signing or accepting the order.

Please check the following:

  • The product matches your order.
  • The quantity is correct.
  • The product is new and unused.
  • The product is not torn or damaged.
  • The package has not been opened or tampered with.
  • The design and color match your order.

If you receive any of the following:

  • Wrong Product
  • Damaged Product
  • Torn Product
  • Old or Used Product
  • Defective Product
  • Incorrect Quantity

Do not accept the parcel. Kindly return it to the delivery person immediately and contact us through WhatsApp or Email with your order details.

Accepting the parcel without inspection will be treated as confirmation that the order was received in good condition.

3. Return Window

Returns are accepted only at the time of delivery.

Customers must inspect the parcel before accepting it from the courier partner.

Once the delivery has been accepted, return requests for visible physical damage, wrong product, torn product, old product, or incorrect quantity may not be accepted.

4. Eligible Returns

A return request may be accepted if:

  • You receive a wrong product.
  • You receive a damaged product.
  • The product is torn.
  • The product has a manufacturing defect.
  • You receive an old or used product instead of a new one.
  • The quantity delivered is incorrect.
  • The package has been tampered with before delivery.

The issue must be reported immediately by refusing the parcel at the time of delivery.

5. Non-Eligible Returns

Returns will not be accepted if:

  • The parcel has already been accepted without checking.
  • The product has been used.
  • The product has been washed.
  • The product has been altered or modified.
  • The damage occurred after delivery.
  • The customer ordered the wrong product by mistake.
  • The customer changes their mind after delivery.
  • Minor color differences occur because of mobile or computer screen settings.
  • Minor stitching or size variations that normally occur in cloth products.

6. Replacement Policy

If our inspection confirms that you received:

  • Wrong Product
  • Damaged Product
  • Torn Product
  • Old Product
  • Manufacturing Defect

We will arrange a free replacement, subject to product availability.

If the same product is unavailable, we may provide:

  • A similar product, or
  • A refund, where applicable.

7. Refund Policy

Refunds are processed only after verification of the reported issue.

If your return request is approved, the refund will be processed through the original payment method or another mutually agreed payment method.

Refunds are generally processed within 5–7 business days, although the actual credit time depends on your bank or payment provider.

8. Damaged Product Policy

If your parcel is damaged or appears tampered with:

  • Open it only in the presence of the delivery person.
  • If the product is wrong, damaged, torn, defective, old, or different from your order, refuse the delivery immediately.
  • Return the parcel to the courier.
  • Inform us as soon as possible through WhatsApp or Email with your order number and, if possible, photos of the package.

This allows us to resolve the issue quickly.

9. Non-Returnable Products

The following products are generally not eligible for return:

  • Products accepted after delivery.
  • Used products.
  • Washed products.
  • Altered products.
  • Products damaged after delivery.
  • Clearance or sale items (unless received damaged, defective, or incorrect).

10. Order Cancellation

Orders may be cancelled before they are shipped.

Orders that have already been dispatched cannot normally be cancelled.

11. Contact Us

If you have any questions regarding returns, replacements, or refunds, please contact us.

Business Name: Grocery Mix Cotton Cloth Bag

Owner: Gausul Azam

Website: https://grocerybag.shop

Email: gausul216@gmail.com

Phone / WhatsApp: +91 6307416746

Business Address:

Sitkahan, Tanda,

Ambedkar Nagar,

Uttar Pradesh,

India

Customer Agreement

By placing an order on https://grocerybag.shop, you confirm that you have read, understood, and agreed to this Return & Refund Policy.

Last Updated: July 29, 2026

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