Shipping Policy

Effective Date: July 29, 2026

Thank you for shopping with grocerybag.shop. We are committed to delivering your order safely and on time. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Business Information

Website Name: grocerybag.shop

Website URL: https://grocerybag.shop

Business Name: Grocery Mix Cotton Cloth Bag

Owner: Gausul Azam

Email: gausul216@gmail.com

Phone / WhatsApp: +91 6307416746

2. Order Processing Time

  • Orders are usually processed within 1–2 business days after successful order confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next business day.
  • During festivals, sales, or peak seasons, processing may take additional time.

3. Shipping Time

After your order has been processed, the estimated delivery time is:

  • Within Uttar Pradesh: 2–5 business days
  • Other States in India: 3–7 business days
  • Remote or Rural Areas: 5–10 business days

Delivery times are estimates and may vary depending on your location and courier operations.

4. Shipping Charges

  • Shipping charges are displayed during checkout before you complete your purchase.
  • We may offer Free Shipping on selected products or promotional offers.
  • Additional shipping charges may apply for remote or special delivery locations.

5. Courier Partner

We primarily ship orders through:

Sky King Courier

If required, we may use other trusted courier partners to ensure timely delivery.

6. Order Tracking

Once your order has been shipped, we will provide:

  • Tracking Number (if available)
  • Courier Name
  • Tracking Details through WhatsApp, Email, or SMS

Customers can use the tracking information to monitor their shipment.

7. Delivery Delays

Although we make every effort to deliver your order on time, delays may occur due to circumstances beyond our control, including:

  • Bad weather
  • Natural disasters
  • Public holidays
  • Transportation disruptions
  • Courier service delays
  • Government restrictions
  • High order volume during festivals or sales

We appreciate your patience in such situations.

8. Incorrect or Incomplete Address

Customers are responsible for providing an accurate shipping address.

If an incorrect or incomplete address is provided:

  • Delivery may be delayed.
  • Additional shipping charges may apply for re-delivery.
  • We are not responsible for failed deliveries caused by incorrect customer information.

Please review your shipping details carefully before placing your order.

9. Failed Delivery Attempts

If the courier partner is unable to deliver the package after multiple attempts:

  • The shipment may be returned to us.
  • Additional shipping charges may apply for re-shipment.
  • Refund eligibility, if any, will be subject to our Return & Refund Policy.

10. Damaged Package

If your package appears damaged at the time of delivery:

  • Take clear photos of the package before opening it.
  • Contact us within 24 hours of receiving the order.
  • Include your order number and supporting photos.

We will review the issue and provide an appropriate resolution where applicable.

11. Missing or Lost Shipments

If your order has not been delivered within the estimated delivery period:

  • Contact us with your order number.
  • We will coordinate with the courier partner to investigate the shipment status.
  • If the shipment is confirmed lost, we will work with you to arrange a suitable resolution in accordance with our policies.

12. Cash on Delivery (COD)

Where Cash on Delivery is available:

  • Please keep the exact payable amount ready at the time of delivery.
  • The courier partner may refuse delivery if payment is not made.

13. Delivery Area

Currently, we deliver across most locations in India.

Delivery availability may vary depending on the serviceability of your PIN code.

14. Changes to Shipping Policy

We reserve the right to update this Shipping Policy at any time without prior notice.

Any changes will be published on this page with the revised Effective Date.

15. Contact Us

If you have any questions regarding shipping or delivery, please contact us.

Business Name: Grocery Mix Cotton Cloth Bag

Owner: Gausul Azam

Website: https://grocerybag.shop

Email: gausul216@gmail.com

Phone / WhatsApp: +91 6307416746

Business Address:

Sitkahan, Tanda,

Ambedkar Nagar,

Uttar Pradesh,

India

Agreement

By placing an order on https://grocerybag.shop, you acknowledge that you have read, understood, and agreed to this Shipping Policy.

Last Updated: July 29, 2026

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